General

Getting started

• How to earn gems?
• How to sell a user-created building?
• How to build a building that was deleted?
• How does music block work?
• How to share my village?
• How to change avatar?

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My account

• How to save progress?
• I lost my flying ability. How can I restore it?
• How to restore my purchases?
• Cannot load village
• How can I restore my village after deleting the game or changing device?

In-Game Purchases

• Undelivered Purchase
• I can't make purchases with game currencies
• I used my gems, but I regret using them. Can I get them back?
• I did not receive the item I have purchased with my game currencies

Billing

• I keep getting a "Purchase Failed" message.
• How can I check my receipts?
• I didn't receive my purchase, but I got charged.
• I would like a refund for an accidental purchase.

Inappropriate Behavior

• How to report harmful or inappropriate content in-game
• I want to report an offensive building or village name

Troubleshooting

• Animals Disappeared
• My game keeps closing by itself
• The water blocks visual feedback is strange and the game lags when I'm around them.
• I deleted the game and I lost everything.
• I've got lost.
• My village disappeared.

Video Ads

• Video ads are inappropriate
• Not receiving rewards after watching video ads.
• I don't have any more video ads for Free Gems

Privacy Policy & Terms of Service

• Privacy Policy
• Terms of Service
• Copyright Policy
• Safety Center

How to contact us

• How to contact us